FAQS

Yes. As a dealer you may request brochures, product reference, and pricing guides. Also you may download the retail price guide online

You will be notified about the completion of the order immediately by email. Manufacturing length of our products that are in stock, ranges from 2 to 2 ½ weeks.

No. We are only a Wholesale Dealer and we do not sell to the Public. If you are a homeowner and need a referral please email us at SALES@KRCSHUTTERS.COM

No, we do not charge Sales Tax. However, dealers must provide us with their Sales Tax certifications number.

Due to our expedited manufacturing and fast service, in most cases the production starts as soon as we receive the order. Changes or cancellations can only be made so long as your order has not gone into production. Please contact our office and we will verify the possibilities for change or cancelation of your order.

We are always updating our products to better suit our customer needs. If there is a particular product you want but can’t find it on our site then please call us at the number on the bottom of this page or send us an email.

We incorporate a comprehensive dictionary into the site that highlights terms that have fuller explanations. Just click on the blue underlined links and a small window will pop up with a brief explanation.

You may check the status or any other information that you might need by logging in to you account or call the customer service and we’ll check it for you .

You may call, email, fax or send us a message online with any questions. You may find all of our contact information at the top of the page under Contact Us or at the bottom of each page. Our professional staff is eager to help you.

All of our products are subject to shipping and shipping charges. Blinds and Shades are eligible to be shipped but the shipping cost must be confirmed after we receive the order or quote. Plantation Shutters are not eligible for shipping to avoid severe damage during transit to their destination. Please call our customer service to arrange delivery options.

MasterCard, Visa, American Express, Company Checks, Zelle and Cash.

When you place orders all of your information is processed through our secure server. We utilize industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. So it is very safe.

We have never and will never share your personal information with anyone. We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you. Unless to collect unpaid invoice

Since all of our products are custom made, credit card is charged before the order is placed into production. This usually happens within 24 hours of placing your order.

Please take extra time to measure ALL of your windows accurately. Since all of our products are custom made and are not returnable except for warranty repair, it is up to you to provide us with accurate sizes. You can find specific measuring instructions on each product page. Just look for the link titled “How To Measure” next to the product image. Make sure to Measure EVERY window! Sometimes two or three windows in the same room can look identical but could actually be off by as much as 3/4″.

Some products come with the installation instructions in the box. If you need installation instructions and they did not come in the box please contact Customer Service and we will be happy to help you.

Yes, majority of our Roller Shade Fabrics can be used for outdoor use, but depending on the fabric you choose depends on the length of the Warranty. When ordering please specify that shades are for outdoor use so the correct metal chain is placed on the shade.

Most of our products with an Inside Mount we take a 1/2″ deduction where as an Outside Mount has no deduction and will be made the exact size as you order. An inside mount is when the blind or shade fits inside of the window opening. Mounting as an inside mount generally has a cleaner, neater look. An outside mount can be used if there isn’t enough depth to mount the product inside the opening. Sliding glass doors and wood cased shallow windows are popular outside mount choices.

All of the necessary hardware including installation brackets are included with your blinds. It’s not feasible for us to include screws/fasteners that will work for all applications, but we do supply screws that will work under normal applications.

No, we conduct business only in the United States.

Inspect your merchandise as soon as you receive it and notify us immediately if the merchandise has been damaged in shipment. If you notify us within 7 days of the date that the merchandise is delivered to you that the merchandise has been damaged in shipment or was made incorrectly, we will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, repairs or replacements cannot be made at no cost. All damaged shipments must be signed for as damaged and we must have pictures showing the damage.

Since all products are custom made-to-order for each customer they cannot be returned except for warranty repairs. Orders cannot be cancelled or modified once production has begun. When you follow our instructions we guarantee your blinds will fit perfectly. We understand that mistakes may occur. However, consider that if we make a mistake on your order, you expect and are entitle for us to repair or remake it at no charge to you. If you make a mistake in measuring and/or ordering, please contact us. Depending on the type of error, you may return the product to the factory for alteration or we will have it remade at a discount, when the original order is returned. In all cases, make sure that we are contacted before you return any item.

We proudly carry our own brand “Cigma Window Fashions” How ever we hand pick the best of Turnil’s, Mermet, Phifer, Rollease, Somfy Systems and many more.

We only sell first quality products; never seconds. Majority of our products They are made at the major name brand factories and shipped directly to you.

We will need a credit application, resale tax exempt number and a copy of business license if it is available on file to be able to set you up. Please contact our company to get a form.

All of our products have a Limited Lifetime Warranty. For more detailed information regarding the warranty please see your Price Guide or contact Customer Service.

Specific care and warranty information is shown on each product page. Just look for the link to the right of the main product image near the top of the page.